Buying sexual health products is completely natural and legal; however, privacy is a top priority for many people. Shopping online allows you to browse and select products at your own pace without going to a store. In this guide, we cover ways to keep your shopping both private and secure.
1. Choose a reliable website
- Company information: The company name, address, tax number, and MERSİS number should be clearly published.
- Legal documents: It should include a distance sales agreement, return policy, and KVKK clarification text.
- Secure connection: There should be a lock icon (HTTPS) in the address bar.
- Communication channels: An accessible phone number, email, or WhatsApp line.
- Product information: Material, dimensions, and usage information should be clear; very cheap products from unknown sources may pose health risks.
2. Discreet packaging and e-invoice
At Do it Love, all orders are shipped with discreet packaging; the contents cannot be understood from the outside of the package. Your invoice is not placed inside the box; it is sent to your email address as an e-invoice. This way, no one except the person who receives the package can see the contents of your order.
3. Shipping process
Orders are shipped with Yurtiçi Kargo; orders confirmed until 15:30 are shipped on the same day. Delivery is generally 1 business day within Istanbul and 2–5 business days in remote regions.
Additional privacy tips
- You can consider an address that suits you or a delivery option from a cargo branch as the delivery address.
- Track the delivery time with your cargo tracking number.
- You can use an incognito tab on shared devices and log out after shopping.
4. Secure payment
- Enter your card information only on secure payment pages; 3D Secure verification provides additional security.
- Do not share your card information with anyone via email, message, or phone.
- If you want to know about the transaction name that will appear on your bank statement, you can ask our customer service via WhatsApp.
5. Your personal data
In Turkey, personal data is protected by the Personal Data Protection Law No. 6698 (KVKK). A reliable website explains the purpose for which it processes your data in its privacy policy and grants you the right to access, correct, and request the deletion of your data. You can unsubscribe from marketing emails at any time.
6. Know the return conditions
Distance sales include a 14-day right of withdrawal; however, since sexual health products are hygiene products, returns of opened or used products are not accepted. This rule is your assurance that the product you purchased has not been used by anyone before. For damaged or incorrectly delivered products, an exchange or refund is made. For details, you can review our return policy and our shipping policy.
7. When you receive the product
- Check the package in the presence of the cargo courier if possible.
- Clean the product before the first use and charge it if necessary.
- Read the user manual and keep the product in a separate bag.
Frequently asked questions
Will there be a product name or logo on the package?
No. Orders are shipped with discreet packaging; the contents cannot be understood from the outside.
Does the invoice come out of the package?
No. Your invoice is sent as an e-invoice to the email address you entered during the order.
Is it legal to buy these products?
Yes. Adult sexual health products are legally sold in Turkey for those over the age of 18.
Who sees the information about my order?
Your order information is shared only with the parties necessary for processing your order, receiving payment, and delivery, within the scope of the privacy policy.
Resources
- Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
- Personal Data Protection Law No. 6698. kvkk.gov.tr
- Do it Love. Shipping Policy and Return Policy. doitlove.com
