Shipping policy

Shipping Policy

1) Carrier

Orders placed on doitlove.com are shipped with Yurtiçi Kargo.

2) Discreet Packaging and E-Invoice

• All orders are shipped in discreet packaging that does not reveal the contents.
• Your invoice is sent as an e-invoice to the email address you provide at checkout.

3) Same-Day Shipping

• Orders confirmed by 15:30 are shipped the same day.
• Orders confirmed after 15:30 are handed to the carrier on the next business day, depending on operational planning.

4) Shipping Fee

• The shipping fee is added to your cart during checkout and included in the total on the payment screen.

5) Delivery Times (Estimated)

• Within Istanbul and short-distance shipments: usually 1 business day
• Remote areas of Türkiye: usually 2–5 business days

Note: Public holidays, campaign periods, weather conditions and carrier workload may affect delivery times.

6) Delivery and Recipient Responsibility

• The customer is responsible for entering the delivery address and contact details correctly.
• The customer is responsible for delays and extra costs caused by a wrong or incomplete address or the recipient being unreachable.

7) Shipping Fee for Returns

• For products whose return is accepted, the refund is paid after deducting the shipping fee.
• For hygiene and resale reasons, returns are accepted only for unopened, unused products whose hygienic condition is intact (see the Return and Refund Policy for details).

8) Damaged / Missing / Wrong Product

• Contact us without delay after delivery.
• Photos/videos and a courier report may be requested if necessary. After inspection, an exchange or return process is started if appropriate.

9) Contact

Email: doitloveturkiye@gmail.com
Phone / WhatsApp: +90 (850) 309 36 60