Distance Sales Agreement

Distance Sales Agreement

Article 1 – Parties

1.1 SELLER
Company: GO Girişimcilik Kamp Ürünleri Sanayi ve Ticaret Limited Şirketi
Registered address: Şeyhli Mah. Ilkısık Sok. No:7A, 34906 Pendik / Istanbul, Türkiye
Warehouse and contact address: Şeyhli Mh. Nazar Sk. No:2/D Pendik / Istanbul, Türkiye
Phone / WhatsApp: +90 850 309 36 60
Email: doitloveturkiye@gmail.com
Registered e-mail (KEP): gogirisimcilik@hs01.kep.tr
Tax office / No: Pendik / 3961585108 · MERSİS No: 0396158510800001
Website: doitlove.com

1.2 BUYER
The person placing an order on doitlove.com. The Buyer's name, delivery and billing address, phone and email are the details provided during the order and appear in the order confirmation email.

Article 2 – Subject

This agreement sets out the rights and obligations of the parties, under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product ordered electronically by the Buyer on the Seller's website doitlove.com, whose features and sale price are stated on the website.

Article 3 – Product, Payment and Delivery

  • The type, quantity, brand/model, colour and sale price including taxes are as stated on the product page and in the order summary.
  • Shipping fees are shown separately at checkout and added to the total.
  • Payment is made by credit/debit card through the secure payment system offered on the website.
  • The product is shipped to the delivery address given by the Buyer in discreet, unmarked packaging. The invoice is sent as an e-invoice to the Buyer's email address.

Article 4 – General Provisions

  • The Buyer confirms having read the preliminary information on the product's main features, price, payment method and delivery, and having given the required confirmation electronically.
  • The product is handed to the carrier within the times stated on the website (usually 1–5 business days), not exceeding the legal limit of 30 days.
  • If the product is to be delivered to someone other than the Buyer, the Seller is not liable if that person refuses delivery.
  • The Seller is responsible for delivering the product intact, complete and in line with the order.
  • If the price is not paid due to unauthorised use of the card used for payment, the Seller is released from the obligation to deliver.
  • If the Seller cannot perform due to force majeure or extraordinary circumstances, the Buyer is notified and any amount paid is refunded within 14 days.
  • Products are sold only to persons aged 18 or over. The Buyer declares being over 18.

Article 5 – Right of Withdrawal

The Buyer may withdraw from the agreement within 14 days of receiving the product, without giving any reason and without penalty. To do so, the Buyer must send a clear notice to the Seller within this period by email (doitloveturkiye@gmail.com), KEP or WhatsApp.

In case of withdrawal, the Seller refunds the price to the original payment method within 14 days of receiving the notice. The Buyer returns the product to the Seller within 10 days of the notice.

Article 6 – Exceptions to the Right of Withdrawal

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to products whose packaging, tape, seal or package has been opened after delivery and which are unsuitable for return for health and hygiene reasons. As most of our products are personal-use and hygiene items, opened, used or tried products cannot be returned. Details are in the Refund Policy.

Article 7 – Defective Products

If the delivered product is damaged, defective, incomplete or not as ordered, the Buyer may exercise the remedies under Law No. 6502 (replacement, repair, price reduction or termination). In these cases shipping costs are borne by the Seller.

Article 8 – Personal Data

The Buyer's personal data are processed under Turkish Personal Data Protection Law No. 6698 (KVKK) and the website's Privacy Policy, only to fulfil the order and meet legal obligations.

Article 9 – Dispute Resolution

Disputes arising from this agreement are handled by the Consumer Arbitration Committees at the Buyer's or Seller's place of residence within the monetary limits announced by the Ministry of Trade, and by Consumer Courts above those limits. The Buyer may also file complaints via the Consumer Information System (TÜBİS).

Article 10 – Entry into Force

By confirming the order and completing payment, the Buyer declares having read and accepted all terms of this agreement. The agreement takes effect on the order confirmation date, and a copy is included in the order confirmation sent to the Buyer's email.

Seller: GO Girişimcilik Kamp Ürünleri Sanayi ve Ticaret Limited Şirketi
Buyer: The person whose details are provided at checkout
Date: Order date

This English version is provided for information; in case of discrepancy, the Turkish version prevails.